FAQ

Each common material piece is designed in our studio and manufactured in New York City and the surrounding boroughs. We are committed to sourcing locally as much as possible and are mindful of the environmental impact of our process as a constant practice.

Many of our items are made to order with the leadtime listed on the product page. If you are interested in a piece and would like to discuss a shorter leadtime, please reach out to us for options.

We sometimes offer customizable options and will make you aware of that via the product page. Feel free to contact us for more specific inquiries regarding customization.

We are committed to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary based on the specified delivery method, shipping address, & total price of the merchandise in your order.

All orders require the addition of sales tax if the order is to be delivered in the state of New York. Both the product and the shipping charges will be taxed. Sales tax will not be charged for orders that are placed with a valid resale certificate or orders that are shipped to addresses outside the state of New York.

You can easily check the status of an existing order by reaching out to us. We’d be happy to make ourselves available to discuss the most current status of your item(s). Please feel free to contact us insert hyperlink to hi@commonmaterial.nyc.

If you are interested in an item that is no longer in stock or back-ordered, please contact us and we will surely let you know once we have an estimated arrival date. Also note, that if the particular item you were interested in is no longer available, we are happy to work with you to suggest a suitable replacement.

As of now we ship domestically within the United States and hope to be able to ship internationally in the future.

If you are interested in working with us for custom work or design services, please contact us to discuss.

Furniture pieces ordered online without local delivery do require assembly once it reaches you. Please review the instructions included in the product packaging or watch our instructional video.

In the event that you receive merchandise that is damaged or incorrect, please contact us immediately so we can make it right. It is always helpful to include your order number, contact information, as well as photos documenting possible damages (if applicable.) Please be sure to retain all items & packaging materials until we have reached a resolution.

Please contact us with your business information to discuss in further detail.